Dynamics 365 training
Hands-on customisation and configuration training built on the Microsoft 55242A curriculum, updated for the Power Platform methods that have replaced legacy code. Equip your team to own and evolve Dynamics 365 after go-live.
Why it matters
Dynamics 365 rewards teams who customise through the platform and punishes teams who reach for code by reflex. Over-customised systems become brittle: every platform update is a risk, every form change waits on a partner, and the people who built the original logic have moved on. The skill that prevents this is knowing where configuration ends and custom code begins, and staying on the configuration side of that line wherever the platform allows. This course teaches exactly that, on a live environment, with practice exercises rather than slides.
A business rule a maker can read beats a plugin only the original developer understood. We teach customisation as the discipline of doing as much as possible the way the platform intends.
What it covers
The curriculum runs from solution discipline through to the current Power Platform methods. Each area is hands-on against a live environment.
Work the way customisation is actually shipped: in managed solutions across environments, not direct edits in production.
Shape what users see and do, from main forms and quick-create to model-driven app navigation.
Customise the Dataverse table model and enforce rules without writing plugins where the platform can do it.
Configure who can see and do what, the part of customisation that audit cares about most.
The current low-code methods that have replaced much of the legacy customisation code.
The course
Built on the Microsoft 55242A Dynamics 365 Customization and Configuration curriculum, updated for current Power Platform customisation methods. Delivered online.
Administrators, makers and functional consultants who configure and customise Dynamics 365 customer engagement applications. No plugin development background assumed.
Practice exercises throughout. Learners customise a live environment rather than watch slides, so the skills transfer to the day job.
Available as a tailored programme mapped to the applications and modules your team actually runs, for groups large and small.
Selected engagements
Anonymised examples of typical Microsoft engagements. Named case studies are available under NDA on request.
Whole-of-agency Microsoft 365 tenant uplift with Copilot for Microsoft 365 readiness assessment. Includes data boundary configuration, Purview information protection alignment and Essential Eight Maturity Level uplift.
Dynamics 365 Customer Service implementation for a state department case management workflow. Delivered against RapidLogic™ with structured Discover, Configure and Deploy phases and a defined hypercare period.
Greenfield Azure landing zone build with hub-and-spoke topology, Microsoft Sentinel SIEM deployment, Defender for Cloud activation and Entra ID conditional access alignment to APRA CPS 234 expectations.
FAQs
It covers configuring and customising the Dynamics 365 customer engagement applications: solutions and environments, forms, views, dashboards and model-driven apps, the Dataverse data model, business rules and process flows, security roles and access, and the current Power Platform customisation methods that have replaced much of the legacy code. The course is based on the Microsoft 55242A curriculum, updated for current platform practice.
Configuration uses the platform's built-in settings: security roles, views, business rules, process flows. Customisation extends the platform: custom tables and columns, custom forms, Power Apps component framework controls, and where needed, code. A well-run implementation does as much as possible through configuration and low-code before reaching for custom code, because configuration is easier to support, upgrade and audit. The training teaches where that line sits.
No. The course focuses on configuration and low-code customisation, which is where most Dynamics 365 customisation now happens. It suits administrators, makers and functional consultants. It also gives developers the platform grounding they need before writing plugins or custom controls, but coding is not a prerequisite.
Yes. The programme is built on the Microsoft 55242A Dynamics 365 Customization and Configuration curriculum, updated to reflect current Power Platform customisation methods rather than the older code-first approaches. We keep the recognised course structure while teaching the platform as it works today.
Yes. We deliver tailored programmes mapped to the applications and modules your team runs, for groups of any size. Tailoring the exercises to your own configuration is the fastest way to make the skills stick, because learners practise on the system they will actually maintain.
Customisation training builds the internal capability to maintain and evolve the system after go-live, so you are not dependent on a partner for every form change. It pairs naturally with an implementation: the partner delivers the build, the training equips your team to own it. See our Dynamics 365 implementation page for the delivery side.
Tell us which Dynamics 365 applications your team runs and we will recommend a course shape, tailored to your environment where it helps. One business day.
UHS Logic · Microsoft Solutions Partner