AI training
Equip your makers and IT teams to build custom agents in Microsoft Copilot Studio: topics and conversation design, knowledge grounding, actions and connectors, then publishing and governance. Hands-on, building a working agent as you learn.
Why it matters
Copilot Studio makes building a first agent genuinely quick, which is exactly why ungoverned agent sprawl is the risk. An agent grounded in the wrong source, running under a shared identity, calling a write action nobody reviewed, is a problem waiting to surface. Maker training that teaches only the build produces demos. Training that teaches the build and the governance together produces agents that pass review and stay in production. This course does the second.
A maker who knows where the grounding scope and the data loss prevention boundary sit will ship an agent that survives a security review. That knowledge is part of the course, not a separate conversation later.
What it covers
From the maker portal through to a published, governed agent. Each area is hands-on against a live environment.
Get oriented in the maker experience and understand where Copilot Studio fits across Microsoft 365 and Power Platform.
Design agent conversations that resolve the user's intent rather than looping, using topics and trigger phrases.
Ground the agent in approved sources so answers are accurate and scoped, not hallucinated.
Move the agent from answering to doing: call systems through connectors and Power Automate flows.
Publish agents to the right channels and operate them as managed assets, not one-off experiments.
The course
Suited to business makers, Power Platform administrators and IT professionals who will build and maintain agents. No prior coding background required, though Power Platform familiarity helps.
Learners build a working agent during the course, from first topic through to a published, grounded agent that calls an action, rather than watching a feature tour.
Agent governance is taught alongside the build: identity, grounding scope, data loss prevention and lifecycle, so your makers ship agents that hold up rather than agents that get switched off.
Delivered as a tailored programme mapped to your environment, your connectors and your governance posture, for individuals or whole maker communities.
Selected engagements
Anonymised examples of typical Microsoft engagements. Named case studies are available under NDA on request.
Whole-of-agency Microsoft 365 tenant uplift with Copilot for Microsoft 365 readiness assessment. Includes data boundary configuration, Purview information protection alignment and Essential Eight Maturity Level uplift.
Dynamics 365 Customer Service implementation for a state department case management workflow. Delivered against RapidLogic™ with structured Discover, Configure and Deploy phases and a defined hypercare period.
Greenfield Azure landing zone build with hub-and-spoke topology, Microsoft Sentinel SIEM deployment, Defender for Cloud activation and Entra ID conditional access alignment to APRA CPS 234 expectations.
FAQs
It is hands-on training that teaches makers and IT teams to build custom agents in Microsoft Copilot Studio: designing conversation topics, grounding the agent in approved knowledge sources, adding actions through connectors and Power Automate, and publishing and governing the agent across channels such as Teams and the web. Learners build a working agent during the course.
Business makers, Power Platform administrators and IT professionals who will build, publish and maintain agents. It does not require a coding background, though familiarity with Power Platform or Microsoft 365 administration helps. Developers who want the low-code agent surface before moving to pro-code options also benefit.
Microsoft 365 Copilot is the ready-made assistant across Word, Excel, Teams and the rest of the suite. Copilot Studio is the low-code platform for building your own custom agents, grounded in your data and connected to your systems. This training is about building agents in Copilot Studio, not about end-user adoption of Microsoft 365 Copilot, which our Copilot training covers separately.
No. Copilot Studio is a low-code platform: topics, knowledge sources and many actions are configured rather than coded. Power Automate handles most system integration without traditional development. The training focuses on this low-code path, while flagging where pro-code extensions or Azure AI Foundry would be the better fit.
Yes, and deliberately. Building an agent is the easy part; operating it safely is where organisations struggle. The course covers agent identity, grounding scope, data loss prevention policy, solutions and environments, and lifecycle management, so your makers build agents that pass review rather than agents IT later has to shut down.
Yes. We deliver tailored programmes mapped to your tenant, your connectors and your governance posture, for individuals or whole maker communities. If you want agents delivered for you rather than built in-house, our Microsoft AI Agents service covers that, and the two pair well.
Tell us who needs to build agents and what they need them to do, and we will recommend a course shape, tailored to your tenant and governance posture. One business day.
UHS Logic · Microsoft Solutions Partner