Microsoft Dynamics 365
UHS Logic delivers Microsoft Dynamics 365 across Customer Engagement, Field Service, Finance, Supply Chain and Business Central for enterprise and Government organisations. Implementations are designed against the workflows that run your business, not assembled from vanilla module configurations and bolt-ons.
Why it matters
Dynamics 365 implementations that go live but never get operationally adopted share one root cause: they were designed against module boundaries rather than against the workflows that run the business. The implementation looks clean in the architecture diagram, the demo flows correctly, and the user community quietly returns to spreadsheets and shared mailboxes.
The implementations that take hold do the opposite. They start from the operating model: how leads actually move from intake to close, how cases actually move from open to resolved, how the field engineer actually starts the day, how finance actually closes the month. Dynamics 365 is configured to fit the workflow, not the workflow contorted to fit Dynamics 365.
UHS Logic designs Dynamics 365 implementations as workflow programmes that happen to use Dynamics 365 as the delivery surface. Adoption is a measured outcome, not an assumption made on day one and disappointed by month six.
A Dynamics 365 implementation that has not measured workflow adoption at hypercare is an implementation that has not yet delivered. We design for measured adoption from day one.
Delivery areas
Each surface is a distinct engagement shape with its own discovery framing, solution architecture and adoption metrics. Pick the surfaces in scope for your engagement and we will respond against those, not a generic Dynamics 365 framing.
Dynamics 365 Sales, Customer Service and Customer Insights delivered as one engagement model rather than three independent products. Pipeline, case lifecycle, and unified customer profile designed against the workflows your people actually run, not a vanilla configuration.
Dynamics 365 Field Service deployment for asset-intensive operations: scheduling, work order lifecycle, mobile field-engineer experience, and integration with Customer Service and asset management systems. Designed for measurable first-time fix rates, not feature coverage.
Dynamics 365 Finance and Dynamics 365 Supply Chain Management for enterprise operations. General ledger, accounts payable and receivable, fixed assets, financial reporting, inventory, manufacturing and distribution. Engagements include legacy ERP migration shape where applicable.
Dynamics 365 Business Central for organisations that need an integrated ERP without the Finance and Supply Chain Management surface area. Financial management, sales and purchasing, inventory and project accounting delivered on the modern Microsoft business application stack.
Industry workflows
These are not templates. They are workflow shapes that have come out of real engagements and that we know how to deliver. Bring us yours and we will scope against the operation rather than against a feature list.
Grants intake, eligibility, assessment and outcome reporting workflows on Dynamics 365 Customer Service, integrated with the document and records posture the agency operates under. Designed for the audit trail evaluators actually request.
Client onboarding, relationship management and servicing lifecycle on Dynamics 365 Sales and Customer Service. KYC and AML integration where in scope; Customer Insights for next-best-action and cross-sell pattern detection.
Patient case lifecycle, referral routing and outcome tracking on Dynamics 365 Customer Service. Designed against the clinical workflow rather than transposed from a generic CRM template.
Membership lifecycle, fundraising relationship management and donor stewardship on Dynamics 365 Sales and Customer Service. Integration with payment and marketing surfaces where in scope.
Scheduled and reactive work orders, asset condition monitoring and field-engineer mobile experience on Dynamics 365 Field Service. Designed for first-time fix and asset uptime.
Legacy GL and AP/AR migration to Dynamics 365 Finance with the chart of accounts, financial reporting and consolidation posture designed to outlive the implementation programme.
Platform surface
Dynamics 365 is one surface of a wider Microsoft business application platform. The implementations that compound value are the ones designed against the platform, not against Dynamics 365 in isolation.
Dataverse is the data platform underneath Dynamics 365 and Power Platform. Designed as a strategic data surface rather than an implementation by-product: schema, security model, integration patterns and downstream consumer design.
Power Automate workflows, Power Apps canvas and model-driven apps, and Copilot Studio agents where in scope. Power Platform extends Dynamics 365 cleanly rather than working around it.
Azure Service Bus, Logic Apps, API Management and Azure Functions where Dynamics 365 needs to integrate with line-of-business systems beyond the Microsoft stack.
Dynamics 365 surfaced inside Microsoft Teams, integrated with SharePoint document management and the Microsoft Search experience. Where your people work is where Dynamics 365 should appear.
Methodology
Three phases. Assess produces a defensible workflow-led solution architecture. Implement is the build on a managed cadence with verification gates. Adopt is the measured change programme that makes the implementation stick.
Discovery against the workflows that actually run the business, not a generic CRM or ERP requirements list. Outputs a defensible solution architecture, integration map, data migration shape, and a phased delivery roadmap that survives executive review.
Build, configure, integrate and migrate on a managed cadence with verification gates. Customisation choices are documented as architectural decisions so future Microsoft updates do not require a re-discovery. Hypercare period defined explicitly.
Adoption is a measured outcome, not an assumption. Change programme calibrated to audience, role-based training co-delivered with our training practice where in scope, and steady-state operations posture handed over to your team with the runbooks they will actually use.
RapidLogic™ is the implementation methodology of UHS Logic. It is applied across all Microsoft Dynamics 365 engagements.
Differentiators
We design against the workflows that run the business rather than around the Dynamics 365 module boundaries. The result is a solution that fits the operation, not a vanilla configuration with bolt-ons.
Customisation choices are documented as architectural decisions and built on supported extensibility patterns. The next Microsoft release wave does not trigger a re-platform.
Where adoption is in scope, the team running the implementation also runs the adoption programme via our training practice. There is no handover discontinuity between go-live and the change motion that makes it stick.
We do not deliver Salesforce, SAP or NetSuite workloads. Every consultant carries Microsoft as their core competency. Dynamics 365 delivery is grounded in current Microsoft delivery practice, not retrofitted from a different ecosystem.
Selected engagements
Anonymised examples of typical Microsoft engagements. Named case studies are available under NDA on request.
Whole-of-agency Microsoft 365 tenant uplift with Copilot for Microsoft 365 readiness assessment. Includes data boundary configuration, Purview information protection alignment and Essential Eight Maturity Level uplift.
Dynamics 365 Customer Service implementation for a state department case management workflow. Delivered against RapidLogic™ with structured Discover, Configure and Deploy phases and a defined hypercare period.
Greenfield Azure landing zone build with hub-and-spoke topology, Microsoft Sentinel SIEM deployment, Defender for Cloud activation and Entra ID conditional access alignment to APRA CPS 234 expectations.
FAQs
Three engagement shapes: assess, implement and adopt. Assess covers discovery, solution architecture, integration mapping and the phased delivery roadmap. Implement is the build, configuration, integration and data migration with verification gates. Adopt is the measured change programme, co-delivered with our training practice when training is in scope. The methodology is RapidLogic.
Customer Engagement applications: Sales, Customer Service and Customer Insights. Field Service for asset-intensive operations. Finance and Supply Chain Management for enterprise operations. Business Central for organisations that need integrated ERP without the Finance and Supply Chain surface area. Dataverse and Power Platform are designed as part of the delivery, not as afterthoughts.
Customisation choices are documented as architectural decisions, not as one-off fixes. We build on supported Microsoft extensibility patterns (Dataverse, Power Platform, supported plug-in models) so future Dynamics 365 release waves and platform updates apply without triggering a re-discovery or re-platform.
Yes. Migration shapes covered include older on-premises Dynamics CRM, prior Dynamics 365 implementations that have drifted from supported extensibility patterns, and legacy ERP migrations to Dynamics 365 Finance or Business Central. The migration framing is part of the Assess phase and the delivery roadmap reflects the migration shape explicitly.
Yes. Power Automate workflows, Power Apps canvas and model-driven apps, and Copilot Studio agents where in scope are part of how Dynamics 365 extends cleanly. Dataverse is the underlying data platform and is designed as a strategic surface rather than an implementation by-product.
This page is about how UHS Logic deploys Microsoft Dynamics 365 in your environment. The Dynamics 365 training page is about how UHS Logic teaches Dynamics 365 to your people. Where both are in scope, we deliver them as a single engagement under one supplier relationship.
Tell us where you are with Dynamics 365 and where you want the operation to land. We respond within one business day with a recommended assess scope, a proposed delivery shape and the workflow framing we will design against.
UHS Logic · Microsoft Solutions Partner