Microsoft Copilot Studio incorporates native voice authoring capabilities when used with the Voice channel in Dynamics Omnichannel for Customer Service integrations.

These capabilities include:

  • Dual-tone multi-frequency (DTMF) input, including single and multi-digit processing so users can use their phone keypad to interact with the bot
  • Silence detection for prompts, including retries and reprompts, and configurable actions on no response
  • Barge-in control for determining whether the bot can be interrupted or not
  • SSML support so you can configure how the bot sounds on a per-message basis, including playing audio files to the user in place of text-to-speech
  • Long running operation latency message
  • Enhanced speech recognition based on bot content