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Training for Microsoft Dynamics 365 CRM

Education for Dynamics 365 with Microsoft Courses. Get your employees knowledge up to scratch with tailored Dynamics 365 training courses.

80546: Sales Management in Microsoft Dynamics CRM


This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyse and report on sales information.
This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.



55168: Customisation& Configuration in Microsoft Dynamics CRM


This three-day instructor-led training course is intended for those IT professionals and IT developers who are interested in customising and configuring Microsoft Dynamics CRM applications.

This course uses structured walkthroughs throughout each module to put into practice what has just been introduced by the trainer. There’s also a Lab at the end of each module with ‘high-level’ requirements as well as detailed, step-by-step instructions.

A number of the modules incorporate a ‘Stretch Yourself’ lab for more advanced delegates or for those who simply work at a faster rate than other delegates.

After each module’s lab(s), a set of questions are posed to test delegates understanding of the material introduced in the module.

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