Added to the list of upgrade issues on 22 May 2018:
I have another 2 to add to the list:
- At least one of our custom entities can’t be created via a subgrid. Creating the child entity first and then setting the parent lookup works OK, but when using the new button on a subgrid or associated view results in an error “Invalid Argument: System.ArgumentNullException:
Value cannot be null.” This is thrown by an internal CRM method: Microsoft.Crm.Metadata.ServerDynamicMetadataCache.TryGetEntity(String entityName, NameMappingType mapping) The parameter
entityName is the one that is null. Before anyone asks, there are no custom plugins or workflows in play. This worked fine in V8.2 and was broken as soon as the v9 upgrade was completed.
- Organization Insights – interactive dashboard is broken in V9. For us the whole dashboard failed to load (spinning icon). After uninstalling and re-installing the Org Insights solution the dashboard loads, but the calendar controls are broken, so you can’t
filter anything by date range.
Issue 1 – no response from Support in 9 days!!! That’s right 9 days after upgrading our production instance, and raising a ticket to support, I’ve still had no response. I can see the ticket in O365 Admin, but no response.
Issue 2 – response after 5 days…. Support are aware of the issue and they say the Product Team are aware. They also recommended I enter a suggestion in the ideas pages?! Errr…. I suggest the Product Team fixes it :). Support ticket closed. Back of the
net! “Thank you for choosing Microsoft, we hope you have a good day”. Grrrr.
Some also reported:
Unable to open documents on document enabled entities after the upgrade.
If you are planning to upgrade, ensure that you:
1. Update your testing/sandbox environment first and do thorough testing on the above issues (given that your sandbox is identical to your production).
2. Perform the upgrade at a time when your organisation does not rely solely on the system to function.
3. Contact your Microsoft partner to raise an internal ticket if issues arise as the response times tend to be better.
We are still looking for answers to the above. I saw some posts that are similar like this one https://community.dynamics.com/crm/f/117/t/270561 and I hope we can get a fix soon.
28 May 2018 Update:
The list of issues continues to evolve as we move forward with the new V9.0.x updates.
Some fresh installs of V9.0 are also being affected in the same way, and the failures in the functionalities seems to be colourful and different for different clients. One thing that does seem to be common is the Order Line entity breaking in one way or another.
The system has also thrown SQL errors for some clients and this was seen to be directly linked to a version update rollout almost always.
Some clients are purchasing support plans from the Office 365 admin center but even that doesn’t seem to get resolutions fast enough. It is really up to the Dynamics 365 product team to work double time on this. Clients are certainly not happy and Microsoft partners are taking the heat.